Frequently Asked Questions

You Asked, We Answered

How do I book?

Press the book now button above and register your family today, telling us all we need to know to contact you. We cater for allergies and dietary requirements, please tell us all we need to know. You can use this to book your sessions. We have limited availability so we do recommend booking for the rest of the year to avoid disappointment.

How do I pay?

We encourage parents to save money on their fees by using childcare vouchers or the governments Tax Free Childcare Scheme. You can also pay by bacs, by cash, or online by card. If you pay by vouchers or TFC, please log your payment in the booking system and we will confirm receipt into our bank account within 7 days. Please email if you are a student who needs to claim using the Childcare Grant through the Student Loan Company. 

Where are you based?

At Chapelford, we are based in the community hall at Chapelford Village Primary School. Please park at the bottom car park and walk up to the Community Entrance and ring the bell.

At Cinnamon Brow, we are in a mobile classroom near to the Key Stage 2 classrooms. 

Please wear a mask on site and  social distance from staff and other parents.

What is your Ofsted number?

Both settings are registered with Ofsted.

Chapelford's is 2624868

Cinnamon Brow's is 2624867

If you need childcare voucher reference numbers, please email for confirmation