Terms & Conditions of Bookings

Admissions
1. Children are admitted from 6 weeks to 11 years 11 months.
2. Admission is subject to availability and at the discretion of the setting.
3. We will inform you as soon as we know whether your application has been successful. You are required to confirm that you still wish to take up a place within one week of receiving notification from us. If you fail to notify us then the offer of a place may be withdrawn.
4. You are required to fully complete and return the Childcare and Early Education Registration form to us before your child can start.
5. We will try to accommodate any requests you may make for additional sessions and/or extended hours of childcare and early education.
6. We will try to make a place available to any of your other children. However, we cannot guarantee that a place will be available.

Fees and Payments
1. Fees are payable monthly in advance on or before the 1st of the month.
2. Late payments after seven days will incur an administrative cost of £20 and a daily charge of £10. In addition, a charge of £20.00 will be made for each occasion of re-presented payments and on the issue each late payment letter issued to you. If further action is required to recover unpaid fees, additional charges may be made in lieu of any costs of recovery incurred. We encourage open communication with management about difficulties with payments so a plan can be made to prevent issues escalating.
3. We may suspend providing childcare and early education to your child at anytime if you fail to pay any fees due.
4. If the period of suspension for non-payment of fees exceeds one month, either of us may terminate this Agreement by giving written notice. This takes effect on receipt of the notice.
5. No refunds are given for sickness, holidays, or absences.
6. Parents must notify the setting if their child is to be absent and give a reason.
7. Fees are reviewed annually and may be subject to change.
8. Parents are responsible for providing an eligible funding code to the setting and are responsible for reconfirming the codes. Failure to provide this will result in charges for the childcare to parents.
9. Our fees are based on a weekly fee which is the full fee payable before applying any funded entitlements. Before your child starts, we will notify you of the payment required. We may review the fees at any time but will inform you of the revised amount at least one month before it takes effect. If you do not wish to pay the revised fee, you may end the Agreement by giving us one month’s notice.
10. Fees are required to be paid monthly in advance and are based on your weekly fee. Fees are calculated by multiplying the weekly fee by the weeks that the setting is open, divided by 12. Discounted rates do not apply to funded places or part-funded places. Additional hours will be charged at the full rate.
11. Where we offer a reduced fee rate after a child’s birthday, the reduction takes effect from the first day of the following billing period.
12. Where your child is in receipt of funded early years entitlement and/or extended entitlement (additional 15 hours) the full weekly fee is payable during periods where the early years funding does not apply, unless you have a term time only agreement. We will also ask for additional information recorded on your child's registration form that will assist HMRC in making a decision about eligibility for certain entitlements.
13. Funded entitlement is delivered as stipulated in our Local Authority Model Agreement and meets the requirement for us to communicate details about the days, and times we offer funded places, along with our services and charges, as per these terms and conditions.

3.Opening Hours

The setting is open from 7:30am to 6pm Monday - Friday. If we change the opening hours, we will give parents as much notice as possible, and, if necessary, will work with you to agree a change to your child’s hours of attendance.
Late collection of your child will result in an additional charge of £2 per minute (per child).
Failure to collect with no contact from parents within 30 minutes of nursery closure will result in social care notification.
You are required to inform us immediately if you are not able to collect your child by the official collection time. You should make arrangements for an authorised person (recorded on your registration form/Famly account) to collect your child as soon as possible and confirm who they are. A late collection charge will still be applied.
If you require additional sessions we will inform you of the extra amount payable and add these additional charges to your regular fees.

4. Holidays and Closures

The nursery is closed on public holidays and for the Christmas period.
No fees are payable during public holidays and Christmas closures unless otherwise specified.
If we are forced to close at short notice, the Manager will use the emergency contact details we have on file to notify parents as soon as possible by telephone / text / email.
Sessions will be charged at 100% for a maximum of three days, if we close for a short term incident e.g. snow day. In the event of a prolonged forced closure by the government e.g. a pandemic, we will endeavour not to charge for this though would seek voluntary support if financial situations were serious enough to jeopardise the sustainability of the setting.

5. Notice Period and attendance

1. A minimum of four weeks written notice is required to withdraw a child or reduce sessions.

2. Ad hoc sessions have a 48 hour cancellation policy.

3. Failure to provide notice may result in continued charges.

4. You are required to inform us as far in advance as possible of any dates when your child will not be attending.

5. Good attendance is expected to retain funding eligibility.

6. You are required to provide at least one month’s notice of your intention to decrease the number of hours your child attends and similarly, should you decide to withdraw your child completely and end this Agreement. If you give insufficient notice, you will still be required to pay full fees for one month from the date of notice. If you would like to end this Agreement, please speak to the setting manager.

6. Sickness and Medication

Children who are unwell or infectious must not attend the nursery.
The nursery reserves the right to send home any child showing signs of illness.
Medication will only be administered with prior consent from a parent/guardian and the relevant forms completed on famly. Medication must be prescribed and be in date.
Children must stay at home for 48 hours following antibiotic treatment.
Children must stay at home for 48 hours after the last symptom of sickness or diarrhoea.
If a child has a broken bone or injury that affects their physical capability, they cannot return to the setting until a risk assessment has been carried out.
For managed conditions, such as diabetes, staff must be specifically trained before the child starts at the setting.
The Childcare and Early Education Registration form includes medicine consent and emergency treatment authorisations which you are required to complete before your child attends.
You are required to immediately inform us if your child is suffering from any contagious disease, or if your child has been diagnosed by a medical practitioner with a notifiable disease. We need to protect other children at the setting so you cannot bring or allow your child to attend at these times. When your child is contagious they pose a risk to other children during normal daily activities.

7. Health and Safety

The nursery follows strict health and safety procedures and policies.
Parents must inform staff of any allergies or special medical needs.
Children must not bring items to the nursery such as toys or food. Comforters are allowed to help babies settle.
You may bring in a cup or water bottle for your child. We only allow water. There must be no juice in water bottles.

8. Accidents and Emergencies

Minor accidents will be treated and recorded; parents will be informed.
In the event of a serious emergency, we will contact emergency services and notify the parent/guardian immediately.

9. Behaviour Management

We promote positive behaviour and use age-appropriate strategies to support children.
Aggressive or disruptive behaviour from children may lead to reviews with parents and outside agencies to help support the child and the setting.
We do not support the exclusion of any child on the grounds of behaviour. However, if your child’s behaviour is deemed by us to endanger the safety and well-being of your child and/or other children and adults, it may be necessary to suspend childcare and early education while we try to address these issues with you. It may also be necessary to share our concerns with other external agencies as appropriate. The decision to suspend your child will be made with the agreement of the Owners.
During any period of suspension for behaviour-related issues, we will work with the local authority and where appropriate other welfare agencies to identify appropriate provision or services for your child.
If your child is suspended part way through the month, under the conditions stated in clause 9.3, we will give you a credit for any fees you have already paid for the remaining part of that month, calculated on a pro rata basis. This sum may be offset against any sums payable by you to us.

10. Data Protection and Confidentiality

Personal information is handled in accordance with data protection laws.
All records are confidential and only shared with relevant staff or authorities when necessary eg to safeguard your child.
Aggressive and abusive behaviour towards staff from parents or carers will not be tolerated and may lead to the withdrawal of a child’s place at the setting.
We will transfer your child’s record to school when they move up to enable them to effectively manage any needs and have a smooth transition to their next nursery.
For school age children, we will share information with school about your child if it is in their best interests to do so.
Normally we will seek your consent before sharing information about your child with another professional or agency. We are required to share any information with the local authority and other relevant agencies if there are any safeguarding concerns about your child. In certain situations, we may not seek consent prior to sharing information, or we may, in certain specified circumstances override a refusal to give consent.

11. Parental Responsibilities

Parents must keep contact information and emergency numbers up to date.
Parents are expected to support nursery policies and communicate openly with staff.
Parents must add the details of anyone who has permission to collect their child onto family and share a password with the setting on famly and the adult collecting. Parents can update the family app with expected pick up time and who is collecting.
Parents must not use a camera or mobile phone on the premises.
Parents can provide nappies, wipes, cream, nappy sacks and suncream. Parents will have the option for us to provide this for them at a fee.
Parents must provide formula milk in sealed, unopened tins that are labelled with the child’s name. Arrangements for breast milk storage are available from staff.
Parents must engage with setting staff about their child’s development.
Parents must inform us if their child is being collected from school or attending a school run after school club.
You are required to inform us immediately of any changes to your contact details or other changes to the information on your child's registration form.
You are required to inform us of the identity of the person(s) who will be collecting your child. You should let us know in advance about these changes. If we are not reasonably satisfied that the person collecting your child is expected, we will not release your child into their care until we have checked with you.
If your child is the subject of a court order, you are required to inform us and provide a copy of the order on request.
Our policies and procedures are available on request.

12. Photos and Media

Parental consent is required for children to be included in photos/videos for promotional or documentation purposes.

13. Changes to Terms

The nursery reserves the right to amend terms and conditions with one month’s notice.
This Agreement contains the full and complete understanding between the parties and supersedes all prior arrangements and understanding whether written or oral relating to the subject of the Agreement except to the extent that we vary terms from time to time.

14.Termination of the Agreement

You may end this Agreement at any time, by giving us at least one month’s notice.
We may immediately end this Agreement if:
1. You fail to pay your fees.
2. You breach any of your obligations under the Agreement and you have not or cannot put right that breach within a reasonable period of time.
3. You behave unacceptably; we do not tolerate any physical or verbal abuse or threats towards staff or other parents.
4. We take the decision to close. We will give you as much notice as possible in the event of such a decision.
It may become apparent that the support we can offer your child is not sufficient to meet his or her needs. Under these circumstances we work with you, the local authority and other welfare agencies as per our procedures to identify appropriate support, at which point we may end this Agreement.
You may end this Agreement if we have breached any of our obligations under this Agreement and we have not or cannot put right that breach in a reasonable period after you draw it to our attention.

15. Complaints and Compliments

If you have any concerns about the childcare and early education we provide, please discuss them with your child’s key person. If your concerns are not resolved to your satisfaction, please contact the setting manager. Your satisfaction with our service is very important to us and any concerns or complaints will be reported to the appropriate line manager for review.